Handmade by Louise — Refunds & Returns Policy

Every piece we make is handmade with care, just for you. Please read this before ordering.

Return Eligibility

We accept returns/refunds only for:

• Damaged or defective items
• Incorrect orders

❌ We do not accept returns for change of mind, sizing/color preference, or personal taste. All sales are final outside the categories above.

Damaged, Defective & Incorrect Orders

Contact us within 14 days of delivery with photos (if applicable). Once approved, we'll offer a replacement (if available) or a refund to your original payment method.

Non-Returnable Items

Because most pieces are handmade or personalized, custom plushies, custom tumblers, and any made-to-order or personalized item are non-returnable — except for damage, defect, or incorrect shipment.

Refunds

Approved refunds are processed within 7 business days. Original shipping fees are non-refundable, and return shipping is the customer's responsibility unless the issue was our error.

How to Request a Return

Contact us via our Contact Us page with your order number, product details, reason for return, and photos if applicable.

Exchanges

We don't offer exchanges since items are made to order. Damaged, defective, or incorrect items are eligible for a replacement or refund instead.

Chargebacks

Please contact us first — we're always happy to help resolve an issue. Chargebacks filed for issues we could have resolved directly may be treated as fraudulent and pursued accordingly.

Contact

Questions? Reach us at support@handmadebylouise.com

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